Welcome to

For healthcare facilities

Smart Practice offers you the possibility to plan, book and carry out video consultation hours. The video service is KBV listed and TÜV certified and can be billed according to the fee schedule, more information about billing can be found here. The application works for registered patients as well as for people who do not want to register and instead participate anonymously in the video consultation using a one-time password (TAN procedure). Group consultations with several specialists and patients are also possible.

The video consultation offers you and the participants the following functionalities:




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There is also a chat module and a document exchange module. In the chat you can establish bilateral communication, but also communicate with groups of patients or colleagues and other professionals. When exchanging files, both the healthcare provider and the patient can upload documents to the platform and store them there. If these are then to be shared with a practice or a specific contact person, the document can be released accordingly.

The application can be accessed directly via the web, so you don’t need to install any software, just create a profile with us. Once validated, you can take full advantage of the Smart Practice and make it available to your patients. Information about the new service can be displayed on your website as well as in your practice.

In addition, we are continuously working on improving the application to better support you in your daily routine. So if you have any suggestions for us, please let us know via the support form, we will be happy to hear them!

For patients

With Smart Practice, you can avoid long commutes and crowded waiting rooms, and instead book and attend your appointments online. The connection is end-to-end encrypted, making your communications secure, even if you log in over an unsecured network.

To take full advantage of Smart Practice, you can either register yourself or do the registration together with your healthcare provider. There is also the option to participate in a video consultation without registering, using the so-called TAN procedure. Participation is available both via the web and as an app.


Access the following page: https://smartpractice.mdoc.one/login
Click on the Register button at the bottom.
Enter your data in the mask and confirm the entries.
Log in with the data you have previously created.
When you log in for the first time, you will be asked to accept the privacy policy as well as the terms of use.
You will then be redirected to the start page.

Registration by health care providers:

Talk to your healthcare provider about registration.
Together you can fill in the necessary data directly in the platform, especially a mail address and your contact details are required.
After the profile has been created, you can log in on this page https://smartpractice.mdoc.one/login with the appropriate login data (e-mail or user name and password).

Participation without registration (TAN procedure):

Your healthcare provider needs your email address, other details such as first name and last name are optional.
The invitation mail can be sent in German and or English.
After receiving this mail, use the link in the mail or this link https://smartpractice.mdoc.one/login and then click on the button Registration with TAN.
In the new field, enter the TAN that you received in the mail.