Digital patient care
with the
m.Doc Smart Clinic patient portal.

My stay

By means of text and images, patients receive interesting facts about the clinic as well as specific information about their stay: attending physician, ward, etc. including contact data with call button, information on how to get there with the integration of common digital maps, social media channels as well as display and search function for associated facilities. 

TO THE MODULEVIDEO

Treatment pathway

Patient paths are linked to appointment types or diagnoses in a standardized way. When an appointment is created (e.g. knee surgery), even from the HIS, a workflow is triggered that can be configured individually. At defined points in the treatment path, patients receive questionnaires (e.g. checklists, personal medical history) or media files (e.g. educational videos, information material). Can also be used as a training module, e.g. with videos for training units. 

TO THE MODULEVIDEO

Chat

Ein DSGVO-konformer Messenger zur Kommunikation von Patient:innen mit den
Professionals. Nachrichten können an Einzeladressaten, an Postfächer oder als Gruppenchat gesendet werden z. B. für eine ganze Abteilung. Dokumente in diesen Nachrichten lassen sich auf Endgeräte und ins KIS übertragen. Abgeschlossene Unterhaltungen werden gespeichert. Der Zugang zum Chat Modul wird durch Mitarbeitende der Klinik verwaltet. Es besteht die Möglichkeit der Integration in den Klinischen
Arbeitsplatz oder Erinnerungsfunktion für Mitarbeitende der Klinik beim Eingang von Nachrichten. 

TO THE MODULEVIDEO

Questionnaire designer

Professionals can send patients both standardized questionnaires and questionnaires created in the questionnaire designer. Patients can answer them in the patient portal, after which they are automatically sent back to the professionals and transferred to the HIS in a structured form. A bidirectional interface to the HIS, e.g. based on FHIR, has already been implemented. Evaluations can be created via the Professional Portal or in the Smart Health Analytics module. The Questionnaire Designer is a certified medical product and additional standardized questionnaires such as Framingham, WHO-5, Asthma Control Test and many more can be booked. 

TO THE MODULEVIDEO

Checklist

Checklists are used to prepare patients for their stay in hospital. They contain information on what needs to be done before the hospital stay and an overview of the things that need to be brought along. Checklists are created using the Designer questionnaire in the Professional Portal. Therapy-relevant information from the checklists can be transferred to the HIS in a structured manner. 

TO THE MODULEVIDEO

Appointment booking

Patients can book appointments for personal treatments or video consultations. Appointments are immediately transferred to the professional’s personal calendar, also in the HIS. They can be filtered according to various criteria. Upcoming appointments can be announced to all participants with notifications. 

TO THE MODULEVIDEO

Therapy plan

Treatment plans and appointments are transferred from the HIS and can be coordinated by the clinic staff. An individual calendar with information on the course of therapy is generated for patients: Appointments in daily and weekly view, room details and individual notes on therapy and further information. 

Menu

In the menu plan, patients can find detailed information for their menu selection, including nutritional values, ingredients, allergens, pictures, etc.. In addition, intolerances and preferences can be entered and ratings for the food can be given. Furthermore, meals can be selected and (re)ordered and, if necessary, paid for directly. 

TO THE MODULEVIDEO

My filesn

Treatment-relevant documents can be exchanged between patients and professionals, also from or to the HIS. The respective files are uploaded after a virus scan and assigned to categories. After the upload, the documents can be edited, downloaded or deleted, and sorted by filter. 

Knowledge & Media

Videos, images, texts, etc. with clinic- and treatment-specific information. Media files can be stored in MP3, MP4, ePub and PDF formats and can be filtered by category and made available in a personalized manner. 

TO THE MODULEVIDEO

Smart Health Video Service (video consultation)

With the KBV-listed video consultation, patients can get in touch with their doctors via an encrypted connection. After registration or alternatively with a TAN, patients and other participants (e.g. relatives) can enter the virtual waiting room, which is managed by the treating physician. Chat and screen sharing during the consultation are possible, the patient file is automatically opened in the background. During the consultation, patients and doctors can access all modules of the patient portal. Group therapies and consults are standard components of the service. 

TO THE MODULEVIDEO

Medication plan

Patients can create a schedule of medications to be taken and be reminded to take them. A medication search and extensive reminder functions are available for this purpose. The plan can be forwarded to various healthcare stakeholders. Medication plans transferred from the HIS can be integrated, and federal medication plans can be scanned for editing. 

TO THE MODULEVIDEO

Digital signature

Documents to be signed are assigned to patients via the Professional Portal or directly from the HIS. Patients receive a message with a link to the document. Among other things, the document contains checkboxes and is then digitally signed in a legally compliant manner using the integrated service from ValidatedID. The signed document is then available in the Patient Portal, the Professional Portal and the HIS. 

TO THE MODULEVIDEO

Form Designer

Digital patient documents can be uploaded, edited and assigned to patients in the Professional Portal. The patient can then sign the document directly in compliance with the law. 

TO THE MODULEVIDEO

Visitor Management

Healthcare facilities manage the access of external visitors. The number of visitors is monitored and it is possible to track which visitors have visited patients during a specific period. For clearance checks, visitors can be asked freely configurable questions in advance, and access can be controlled via individual access codes. Visitor management also allows HIS-based control. Visitor management data can be automatically made available to health authorities. 

TO THE MODULEVIDEO

Notifications

Patients receive calendar updates, information on new questionnaires, news, appointment reminders, medication intake, etc. as SMS or push notifications on their end devices, as well as in-app notifications via the “Messages” widget. 

TO THE MODULEVIDEO

Vital signs

Patients can use wearables or their own medical devices to record vital signs, which are displayed in this module. In the detailed view, the measurements can be displayed graphically in the daily, weekly, monthly and annual view and can also be downloaded. In the Professional Portal, the data can be filtered and transferred to the HIS in a structured manner. 

TO THE MODULEVIDEO

My medical devices

This module is the expansion stage of the Vital Values module. Patients can connect their medical devices to this module, the professional can view the measurement data and these can be transferred automatically and in a structured manner to the HIS. Before, during and after a hospital stay. 

TO THE MODULEVIDEO

Disease Management Programs (DMP)

With m.Doc Smart Clinic, patients can be accompanied in disease management programs. Depending on the indication and program, questionnaires, treatment paths and media files are automatically and individually configured. Patients can keep diaries, store collected data and share it with the treating physician. 

TO THE MODULEVIDEO

Inquiry Management

In an upstream area of m.Doc Smart Clinic, information can be obtained via questionnaires without registration in order to receive patient inquiries and to be able to assign them automatically to specialist areas, appointment types, treatment paths, etc., for example. 

TO THE MODULEVIDEO

Professional Portal Administrator
Settings

Under Admin Settings you can set all the information required to set up your clinic portal- General settings (e.g. welcome text for patients)
– E-mail settings
– Notifications
– Calender 

TO THE MODULEVIDEO

Health Goals

Patients and their therapists can set health goals for a predefined period and store them with corresponding action plans. Open and closed goals are displayed in an overview, which can also be viewed by the therapists. 

TO THE MODULEVIDEO

Diaries

Patients can write diary entries via free text or structured questionnaires and assign them to topic blocks. Access to the entries can be controlled by the patient, so that they can also be made visible to third parties. Diary entries can be filtered by topic block and date and exported as PDF and Excel files for structured transfer to HIS. 

TO THE MODULEVIDEO

Pollen information

Up-to-date and accurate pollen forecast of eight different pollen species. 

TO THE MODULEVIDEO

Smart Patient Remote-Monitoring Portal

For patients and their caregivers, e.g. in a disease management program or in telemedicine projects. Practitioners can assign patients to programs, who receive the relevant modules in the patient portal. Via a messaging function, practitioners can interact with patients. In the Smart Patient Remote Monitoring Portal, the treating physician can track all patients with comprehensive information – completed questionnaires, vital data, diary entries, achieved goals, and much more can be viewed here. 
ZUM MODULEVIDEO

Help and support

In addition to extensive user-friendly information on how to use the app, this module also contains the imprint as well as the data protection and terms of use. 

TO THE MODULVIDEO

Patient files

Treatment-relevant documents can be exchanged between patients and professionals, also from or to the HIS. The respective files are uploaded after a virus scan and assigned to categories. After the upload, the documents can be edited, downloaded or deleted, and sorted by filter. 

COVID-Status

Patients can enter their Covid status in the patient portal and inform the clinic about past tests or diseases. If patients are tested during their stay, clinic staff can provide regular updates on test status and findings. 

Family account

Accompanying persons or proxies can be involved in the patient’s care via this module. By linking the individual accounts, complete interaction becomes possible. The person providing care can use their own app with their end device and access the patient’s account. Accounts can be linked in the Professional Portal or directly from the HIS. 

TO THE MODULEVIDEO

Anamnese@Home

Professionals can create their own medical history forms or take them from libraries (e.g. Thieme Compliance) and have patients fill them out at home. The data is available in a structured form in the HIS for further processing. 

Navigation

For example, from an appointment view in the calendar, “3D” navigation can be initiated both within complex buildings and between different buildings. The role-based floor plan output ensures that each user sees only the building details that are relevant to them. In addition, the navigation includes automatic text output and links. 

Newsticker

Important information and messages can be sent to patients in an uncomplicated and centrally controlled manner. 

Onboarding

Based on the highest security standards, patients are created in the system, optionally transferred from the HIS or can register themselves. Authentication is always performed as a 2-factor authentication, for which different methods are available, QR code, SMS or videoident. Several end devices can be logged on to a user account. 

Patient Profile

In the patient profile, user master data is managed, which is consistently available across the entire platform (also in a patient list in the Professional Portal): Privacy-compliant addition of devices (via QR code), email, phone, password, emergency information, emergency contact addresses, and paired devices. 

Self Check-In Terminal

With the TI-capable self-service terminals from m.Doc, hospitals digitize their admission processes, from the digital self-reported medical history to the reconciliation of the insured person’s master data to the transfer of further data from the electronic patient file to the HIS. 

Smart Analytics

Extensive analysis tools and ready-made dashboards allow detailed, but easy-to-use data analysis for viewing user behavior, therapy progress, etc. Visualizations can be created via drag-and-drop without prior knowledge. 

Entertainment: Multimedia

In this module, patients can read articles or magazines digitally as ePapers. The ePapers can be sorted by language and various categories using the filter function. 

TO THE MODULEVIDEO

Entertainment: Magazines

In this module, patients can read articles or magazines digitally as ePapers. The ePapers can be sorted by language and various categories using the filter function.