Digital patient care
with the
m.Doc Smart Clinic patient portal.
The patient portal of the m.Doc Smart Clinic is the holistic solution for the digital future
of any clinic, rehab or care facility. The application is groundbreaking when it comes to patient-friendly
digitization. It puts patients at the center of attention without placing an additional burden on clinic staff.
Comprehensive communication without additional effort
With the services of this smart application, patients are actively integrated into the processes of their hospital stay. Via Smart Clinic, all administrative questions can be clarified and processes coordinated, patients’ own medical histories and therapy plans can be drawn up and explained, and comprehensive medical background knowledge can be offered to patients. Through this targeted and, above all, seamless communication, m.Doc Smart Clinic creates trust and transparency for patients, relieves the burden on hospital staff, and can positively support the treatment outcome. The digital application accompanies patients before admission, during their stay and afterwards.
New: Our certified video service
With our Smart Health Video Service, your patients can contact you immediately via video telephony – without any personal contact.
Registration and logging in are designed to be as simple as possible for your patients.
In addition, our video service is KBV and TÜV certified. For you, this means that the consultations can be billed according to the fee schedule.
Involving patients even before their stay
With Smart Clinic, the patient’s admission already begins at home: Some time-consuming preadmission processes, such as making individual appointments and therapy arrangements, recording questionnaires and admission documents, or patient needs, for example, regarding nutrition or medication, as well as education, can already be handled before the patient’s hospital stay. The actual admission process on site can thus be made more efficient – creating satisfaction among patients and staff.

Also provide individual and comprehensive information in the clinic
During their stay in the hospital, patients need various types of information at different times: From the introduction of the nursing and medical teams to menus, questionnaires, ward procedures or consultation times and appointments, to individual exercises. With Smart Clinic, patients can always view important information about their stay via their own mobile device.
Care beyond the inpatient stay
We attach great importance to open architecture in all our developments. Smart Clinic is therefore compatible with various hospital information systems. With Smart Clinic, it is therefore possible to continue to provide patients with close support even after they have been discharged. For example, doctors’ letters can be sent digitally, and information on follow-up medication or recommendations for rehabilitation measures can be transmitted to patients.
More time for the essentials: Attention and medical treatment
Mit Smart Clinic erhalten Kliniken einrichtungs- und sogar stationsspezifische digitale Anwendungen. Neben behandlungs- und betreuungsrelevanten Abläufen lassen sich über m.Doc Smart Clinic auch Dienste und Services der Anbieter aus dem m.Doc Partnernetzwerk in den Klinikalltag integrieren, die Ihre Mitarbeiter spürbar entlasten.
Advantages of Smart Clinic
- Patient-friendly, service-oriented and future-oriented – Smart Clinic changes the public perception of your hospital.
More efficiency through digitization also means more time for actual medical treatment. - Satisfied patients who know they are in good hands.
- A modern, well-organized working environment retains employees and attracts specialists.
- m.Doc Smart Clinic is continuously being developed further – to keep your finger on the pulse.
- Full flexibility, individual customization. Smart Clinic adapts to your requirements, workflows and applications.
- All information on each individual patient at a glance at all times – from meal and therapy planning to appointments. This makes your day-to-day work easier and ensures greater efficiency.
- In a modern, well-organized work environment, everyday hospital life is fun.
- Greater efficiency and a reduction in staff workload take pressure off sometimes tense work schedules.
- Smart Clinic quickly offers tangible added value for employees.
- More time for the essentials: the patients.
- For (potential) patients, the communication experience surrounding their stay in a clinic represents a key quality criterion.
- Up-to-date and individual information and interaction offers around the stay provide noticeable added value for patients and the entire treatment team.
- Patient-friendly, service-oriented and future-oriented – Smart Clinic changes the public perception of your hospital.
- Clinic news and press releases can be directly integrated into patient communication.
- m.Doc Smart Clinic actively supports you in the digitalization of everyday hospital life.
- With Smart Clinic, you can implement new requirements at any time in an uncomplicated and legally compliant manner.
- Through bidirectional interfaces, Smart Clinic guarantees smooth and secure data exchange with your HIS. Smart Clinic acts as a link between HIS and patient.
- Special hardware is not necessary, but possible: Patients can access Smart Clinic with their own mobile devices or the clinic’s own devices.
- Smart Clinic is based on highly functional and interoperable technology.
- Data security and data protection meet national and EU-wide legal requirements.
m.Doc Smart Connect
Future through interoperability
Access via Pantient:in's mobile devices or
clinic's own devices.

All modules and services of the m.Doc Smart Clinic
My stay
By means of text and images, patients receive interesting facts about the clinic as well as specific information about their stay: attending physician, ward, etc. including contact data with call button, information on how to get there with the integration of common digital maps, social media channels as well as display and search function for associated facilities.
Treatment pathway
Patient paths are linked to appointment types or diagnoses in a standardized way. When an appointment is created (e.g. knee surgery), even from the HIS, a workflow is triggered that can be configured individually. At defined points in the treatment path, patients receive questionnaires (e.g. checklists, personal medical history) or media files (e.g. educational videos, information material). Can also be used as a training module, e.g. with videos for training units.
Chat
Ein DSGVO-konformer Messenger zur Kommunikation von Patient:innen mit den
Professionals. Nachrichten können an Einzeladressaten, an Postfächer oder als Gruppenchat gesendet werden z. B. für eine ganze Abteilung. Dokumente in diesen Nachrichten lassen sich auf Endgeräte und ins KIS übertragen. Abgeschlossene Unterhaltungen werden gespeichert. Der Zugang zum Chat Modul wird durch Mitarbeitende der Klinik verwaltet. Es besteht die Möglichkeit der Integration in den Klinischen
Arbeitsplatz oder Erinnerungsfunktion für Mitarbeitende der Klinik beim Eingang von Nachrichten.
Questionnaire designer
Professionals can send patients both standardized questionnaires and questionnaires created in the questionnaire designer. Patients can answer them in the patient portal, after which they are automatically sent back to the professionals and transferred to the HIS in a structured form. A bidirectional interface to the HIS, e.g. based on FHIR, has already been implemented. Evaluations can be created via the Professional Portal or in the Smart Health Analytics module. The Questionnaire Designer is a certified medical product and additional standardized questionnaires such as Framingham, WHO-5, Asthma Control Test and many more can be booked.
Checklist
Checklists are used to prepare patients for their stay in hospital. They contain information on what needs to be done before the hospital stay and an overview of the things that need to be brought along. Checklists are created using the Designer questionnaire in the Professional Portal. Therapy-relevant information from the checklists can be transferred to the HIS in a structured manner.
Appointment booking
Patients can book appointments for personal treatments or video consultations. Appointments are immediately transferred to the professional’s personal calendar, also in the HIS. They can be filtered according to various criteria. Upcoming appointments can be announced to all participants with notifications.
Therapy plan
Treatment plans and appointments are transferred from the HIS and can be coordinated by the clinic staff. An individual calendar with information on the course of therapy is generated for patients: Appointments in daily and weekly view, room details and individual notes on therapy and further information.
Menu
In the menu plan, patients can find detailed information for their menu selection, including nutritional values, ingredients, allergens, pictures, etc.. In addition, intolerances and preferences can be entered and ratings for the food can be given. Furthermore, meals can be selected and (re)ordered and, if necessary, paid for directly.
My filesn
Treatment-relevant documents can be exchanged between patients and professionals, also from or to the HIS. The respective files are uploaded after a virus scan and assigned to categories. After the upload, the documents can be edited, downloaded or deleted, and sorted by filter.
Knowledge & Media
Videos, images, texts, etc. with clinic- and treatment-specific information. Media files can be stored in MP3, MP4, ePub and PDF formats and can be filtered by category and made available in a personalized manner.
Smart Health Video Service (video consultation)
With the KBV-listed video consultation, patients can get in touch with their doctors via an encrypted connection. After registration or alternatively with a TAN, patients and other participants (e.g. relatives) can enter the virtual waiting room, which is managed by the treating physician. Chat and screen sharing during the consultation are possible, the patient file is automatically opened in the background. During the consultation, patients and doctors can access all modules of the patient portal. Group therapies and consults are standard components of the service.
Medication plan
Patients can create a schedule of medications to be taken and be reminded to take them. A medication search and extensive reminder functions are available for this purpose. The plan can be forwarded to various healthcare stakeholders. Medication plans transferred from the HIS can be integrated, and federal medication plans can be scanned for editing.
Digital signature
Documents to be signed are assigned to patients via the Professional Portal or directly from the HIS. Patients receive a message with a link to the document. Among other things, the document contains checkboxes and is then digitally signed in a legally compliant manner using the integrated service from ValidatedID. The signed document is then available in the Patient Portal, the Professional Portal and the HIS.
Form Designer
Digital patient documents can be uploaded, edited and assigned to patients in the Professional Portal. The patient can then sign the document directly in compliance with the law.
Visitor Management
Healthcare facilities manage the access of external visitors. The number of visitors is monitored and it is possible to track which visitors have visited patients during a specific period. For clearance checks, visitors can be asked freely configurable questions in advance, and access can be controlled via individual access codes. Visitor management also allows HIS-based control. Visitor management data can be automatically made available to health authorities.
Notifications
Patients receive calendar updates, information on new questionnaires, news, appointment reminders, medication intake, etc. as SMS or push notifications on their end devices, as well as in-app notifications via the “Messages” widget.
Vital signs
Patients can use wearables or their own medical devices to record vital signs, which are displayed in this module. In the detailed view, the measurements can be displayed graphically in the daily, weekly, monthly and annual view and can also be downloaded. In the Professional Portal, the data can be filtered and transferred to the HIS in a structured manner.
My medical devices
This module is the expansion stage of the Vital Values module. Patients can connect their medical devices to this module, the professional can view the measurement data and these can be transferred automatically and in a structured manner to the HIS. Before, during and after a hospital stay.
Disease Management Programs (DMP)
With m.Doc Smart Clinic, patients can be accompanied in disease management programs. Depending on the indication and program, questionnaires, treatment paths and media files are automatically and individually configured. Patients can keep diaries, store collected data and share it with the treating physician.
Inquiry Management
In an upstream area of m.Doc Smart Clinic, information can be obtained via questionnaires without registration in order to receive patient inquiries and to be able to assign them automatically to specialist areas, appointment types, treatment paths, etc., for example.
Professional Portal Administrator
Settings
Under Admin Settings you can set all the information required to set up your clinic portal- General settings (e.g. welcome text for patients)
– E-mail settings
– Notifications
– Calender
Health Goals
Patients and their therapists can set health goals for a predefined period and store them with corresponding action plans. Open and closed goals are displayed in an overview, which can also be viewed by the therapists.
Diaries
Patients can write diary entries via free text or structured questionnaires and assign them to topic blocks. Access to the entries can be controlled by the patient, so that they can also be made visible to third parties. Diary entries can be filtered by topic block and date and exported as PDF and Excel files for structured transfer to HIS.
Pollen information
Up-to-date and accurate pollen forecast of eight different pollen species.
Smart Patient Remote-Monitoring Portal
For patients and their caregivers, e.g. in a disease management program or in telemedicine projects. Practitioners can assign patients to programs, who receive the relevant modules in the patient portal. Via a messaging function, practitioners can interact with patients. In the Smart Patient Remote Monitoring Portal, the treating physician can track all patients with comprehensive information – completed questionnaires, vital data, diary entries, achieved goals, and much more can be viewed here.
ZUM MODULEVIDEO
Help and support
In addition to extensive user-friendly information on how to use the app, this module also contains the imprint as well as the data protection and terms of use.
Patient files
Treatment-relevant documents can be exchanged between patients and professionals, also from or to the HIS. The respective files are uploaded after a virus scan and assigned to categories. After the upload, the documents can be edited, downloaded or deleted, and sorted by filter.
COVID-Status
Patients can enter their Covid status in the patient portal and inform the clinic about past tests or diseases. If patients are tested during their stay, clinic staff can provide regular updates on test status and findings.
Family account
Accompanying persons or proxies can be involved in the patient’s care via this module. By linking the individual accounts, complete interaction becomes possible. The person providing care can use their own app with their end device and access the patient’s account. Accounts can be linked in the Professional Portal or directly from the HIS.
Anamnese@Home
Professionals can create their own medical history forms or take them from libraries (e.g. Thieme Compliance) and have patients fill them out at home. The data is available in a structured form in the HIS for further processing.
Navigation
For example, from an appointment view in the calendar, “3D” navigation can be initiated both within complex buildings and between different buildings. The role-based floor plan output ensures that each user sees only the building details that are relevant to them. In addition, the navigation includes automatic text output and links.
Newsticker
Important information and messages can be sent to patients in an uncomplicated and centrally controlled manner.
Onboarding
Based on the highest security standards, patients are created in the system, optionally transferred from the HIS or can register themselves. Authentication is always performed as a 2-factor authentication, for which different methods are available, QR code, SMS or videoident. Several end devices can be logged on to a user account.
Patient Profile
In the patient profile, user master data is managed, which is consistently available across the entire platform (also in a patient list in the Professional Portal): Privacy-compliant addition of devices (via QR code), email, phone, password, emergency information, emergency contact addresses, and paired devices.
Self Check-In Terminal
With the TI-capable self-service terminals from m.Doc, hospitals digitize their admission processes, from the digital self-reported medical history to the reconciliation of the insured person’s master data to the transfer of further data from the electronic patient file to the HIS.
Smart Analytics
Extensive analysis tools and ready-made dashboards allow detailed, but easy-to-use data analysis for viewing user behavior, therapy progress, etc. Visualizations can be created via drag-and-drop without prior knowledge.
Entertainment: Multimedia
In this module, patients can read articles or magazines digitally as ePapers. The ePapers can be sorted by language and various categories using the filter function.
Entertainment: Magazines
In this module, patients can read articles or magazines digitally as ePapers. The ePapers can be sorted by language and various categories using the filter function.
Become a digital pioneer
Are you convinced by our smart solutions?
Please feel free to contact us.
- +49 (0)221 669 637 00
- info@mdoc.one
-
Ursulaplatz 1
50668 Köln
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