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ACADEMY

This is how we optimally prepare everyone involved for our patient portal

Customized training courses

Our training courses are tailored specifically to your needs. We train you directly in your patient portal so that you can put what you have learned into practice 1:1.

Empowerment through comprehensive product and process knowledge

We empower internal and external stakeholders with product and process knowledge to ensure optimal use of the patient portal.

Digital skills

We meet project managers and employees in their respective roles and teach them the most important functions for their areas of responsibility.

Successful digital transformation

The transformation can only succeed if we get all employees and patients on board. To this end, we provide you with digital materials such as e-learning courses and videos in addition to our training courses.

Our Academy Team

“At the Academy, we develop standards that make it easier for you to introduce and use the patient portal, taking into account your processes and IT systems.”
Lisa Julien
Lisa JulienLisa is responsible for developing and implementing innovative training concepts. She ensures that knowledge is centrally pooled, professionally prepared, and effectively transferred both internally and externally. In doing so, she draws on her many years of experience in various positions in the healthcare sector.
“Easy-to-understand videos and detailed screen recordings effectively support you and your patients in using the patient portal.”
Fran Obuljen
Fran ObuljenOur graphics, photography, and video specialist has 15 years of experience in professional image and video editing and creates unique, impressive visual stories.
“Digital solutions only work if people understand them. That's why we focus on comprehensive training and education that provides our customers with targeted support and long-term empowerment.”
Yasemin Ciray
Yasemin CirayYasemin is responsible for all training courses at m.Doc Academy, both internal and external. As a certified psychological-systemic coach with extensive experience as a trainer, she supports teams in developing their skills.

Academy products and services

eLearnings & Videos

Organizing centralized training in clinics with shift work is often challenging. E-learning enables users to integrate training content flexibly and independently of location into their everyday work. This form of training allows staff to learn effectively in a hectic hospital environment without being tied to fixed schedules. In addition, after attending a classroom training session, employees can access the materials at any time, clarify open questions, and minimize uncertainties, thereby anchoring the knowledge in the long term.

Beispielvideo der Academy

Training Courses

The needs-based training concept follows the “teach-the-teacher” approach and aims to enable staff to use the portal independently. With the help of the m.Doc Playbook, sustainable knowledge is built up within the organization, with roles and areas of responsibility clearly defined. There are three user categories: key users, users with portal access, and users without portal access.

Playbook

In modern healthcare, the implementation of a patient portal in existing clinical processes is an important step toward patient-centered care. To provide you with the best possible support in achieving this goal, the m.Doc Smart Health Platform “Playbook” was developed. This Playbook serves as a guide to understanding all aspects, functionalities, and possibilities of the platform and supports successful implementation. The Playbook is divided into three primary sections: Modules, Use Cases, and Interfaces. These three topics are seamlessly linked, providing a comprehensive perspective on the Smart Health Platform.

zugang zum playbook

Contact the Academy

Do you have any questions, requests, or suggestions regarding the Academy? We look forward to hearing from you!

Get in touch
  • +49 (0) 151 70656728
  • lisa.julien@cgm.com
  • Friesenstraße 5-15
    50670 Köln