If you want to successfully implement a patient portal, you need more than just technology. Teams need to understand how the Smart Health Platform is structured, what modules are available, and how they are used in everyday practice. This is exactly where the m.Doc Playbook and e-learning courses come in.
Playbook: All the Info in One Place
The Playbook is the central, continuously updated knowledge base for the Smart Health Platform. It is based on linked Confluence pages and provides:
- Descriptions of all modules and features
- Information on architecture, interfaces, and interoperability
- Guidance on KHZG-compliant components and data protection
This provides all stakeholders with a common, reliable reference.
E-Learning Courses: Training for Every Role
The e-learning modules supplement the Playbook with structured training—available anytime, anywhere, and at your own pace.
Examples of e-learning packages:
- Basics of the Patient Portal: Essential knowledge for all employees (login, navigation, account, home page).
Admins: User management, organizational management, CMS, and settings. - Content Creators: Maintain content, implement corporate design, manage questionnaires and links.
- Key Users (Professionals): Use-case-oriented courses, e.g., onboarding, appointment scheduling, working with questionnaires—including explanatory and demo videos as well as optional knowledge checks.
Upon request, additional, customer-specific use cases can be developed as e-learning modules and supplemented with your own links or materials.
Integration with the LMS and Updates
The courses can be:
- integrated into your own learning management system as SCORM files, or
- accessed directly via an HTML link.
With the Premium plan, you’ll receive regular content updates, ensuring that the Playbook and e-learning modules always reflect the platform’s current status.
Your Benefits at a Glance
- Consistent knowledge base: All roles have access to the same, up-to-date information.
- Flexible training: Learning on the job and during daily work, without additional in-person sessions.
- Quick onboarding: New employees are introduced to the portal and processes in a structured manner.
- Reduced support needs: Well-informed teams ask fewer questions and work with greater confidence.
Ultimately, patients benefit from this as well—through streamlined processes, knowledgeable points of contact, and a platform that is actually used in everyday life.