The m.Doc chatbot is a central component of the patient portal and accompanies patients through their entire patient journey. With the help of modern AI, it provides valuable support in using the platform and answers specific questions about the hospital stay.
Intelligent patient assistance
As the patient’s digital agent, the chatbot is directly integrated into the m.Doc patient portal. It offers assistance in using the platform, for example by explaining functions and providing supporting information via the m.Doc Playbook. This makes it easier for patients to use the digital healthcare services.
Individual clinic information
In addition to general application aids, the chatbot can also integrate hospital-specific, non-public data. This provides patients with precise answers about their individual hospital stay, be it about procedures, visiting arrangements or specific hospital services.
Security and data protection
The chatbot enables secure communication between patients and medical staff. The platform is GDPR-compliant and offers maximum data security.
Increasing efficiency in the clinics
By automating routine requests, the m.Doc chatbot reduces the workload of medical staff. This creates more time for direct patient care and increases efficiency in clinics. At the same time, fast, digital communication significantly improves patient satisfaction.
With its integration into the modular m.Doc Smart Health Platform, the chatbot offers a forward-looking solution for modern, efficient and patient-oriented communication in clinics.